About the company:
We're partnering with a globally recognised leader in consumer electronics and home appliances to find a friendly, enthusiastic Customer Service Professional to join their team in Scoresby.
Known for their innovative products, quality appliances and strong reputation worldwide, this is a fantastic opportunity to join an established international brand that values its people and delivers exceptional customer service.
About the role:
You'll be the friendly voice customers turn to for help, providing support and practical solutions across a range of enquiries.
Your day will involve:
- Managing inbound calls and emails
- Assisting with warranty, product and order enquiries
- Coordinating returns and credit requests
- Resolving customer concerns with confidence and care
- Keeping customers informed and delivering a great experience
Hours: 37.5 hours per week | Monday–Friday rotating roster between 8:30am and 7:00pm, with occasional Saturdays attracting penalty rates.
What We're Looking For:
You're a natural communicator who enjoys helping people and thrives in a busy, team-focused environment.
You'll bring:
- Previous customer service or call centre experience
- A positive attitude and a passion for helping others
- Strong communication and problem-solving skills
- Confidence using computer systems and managing multiple tasks
Why You'll Love It:
- Work with a well-established global brand
- Outstanding hourly rate plus super and penalty rates
- Supportive team and ongoing training
- Employee discounts across a range of products
- Free onsite parking
- Long-term opportunity with potential to extend
Ready for Your Next Opportunity? If you're looking for a role where you'll be supported, valued and enjoy coming to work, we'd love to hear from you!
Apply now or contact Jade Lawton on 0434 228 334 for a confidential chat.
Alternatively, email your resume to
[email protected].
📌 Customer Service Officer (Melbourne)
🏢 IAS RECRUITMENT
📍 Melbourne