Job Description

What you’ll do

This is your chance to join iMotor’s Customer Support Team as a Customer Advocate. As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.

- Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk.
- Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
- Collaborate and connect with established dealership accounts to maintain and retain business relationships.
- Assist in establishing and maintaining brand content including brand guidelines,



special offers and vehicle data to ensure correct manufacture and dealership representation.
- Take ownership of support tickets from initial request through to resolution.
- Keep customers informed of progress, particularly where requests require investigation or assistance from another team.
- Prioritise workload appropriately based on urgency, customer impact and existing commitments.
- Maintain clear and accurate case notes and records within Zendesk.
- Identify when an issue requires escalation and engage the appropriate person or team.

📌 Customer Advocate (12-month Contract) (Melbourne)
🏢 i-Motor
📍 Melbourne