Job Description
Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service./n This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery./n

Key Responsibilities
/n /n
Manage and support a portfolio of existing clients /n
Respond to client enquiries and provide day-to-day service support /n
Assist with onboarding and implementation of new client accounts /n
Prepare accurate quotes and process subscription orders /n
Manage claims and liaise with publishers and suppliers /n
Maintain accurate client and product records in internal systems /n
Ensure service level agreements are met /n
Work with finance on billing, payments and collections /n /n About You/n /n




Experience in a client service, customer support or account coordination role /n
High attention to detail /n
Solid communication skills and attention to detail /n
Organised, proactive and able to manage competing priorities /n
Confident using CRM or internal systems /n
Team-focused with a customer-first mindset /n
B2B, subscriptions or professional services experience advantageous /n /n What’s on Offer/n /n
Secure full time on going role at least until April with a supportive team /n
Training and development provided /n
Client-facing role with variety and responsibility /n
Convenient Camberwell location /n /n Apply/n Submit your resume via SEEK./n /n For a confidential discussion, contact KLC Recruitment./n /n

📌 Customer Success Representative Melbourne
🏢 KLC
📍 Melbourne