Position titles and summaries are included in the description.

Job Title and Location

Position Title: Reservation Booking Manager

Location: Sydney / Australia

Key Responsibilities
Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
Utilize reservation management software to track bookings, payments, and cancellations accurately
Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications




Experience in customer service, travel, or hospitality industry
Excellent communication skills, both written and verbal
Strong attention to detail and ability to multi-task in a fast-paced setting
Proficient in using reservation management software and Microsoft Office
Ability to work independently and in a team setting
Robust problem-solving skills with a positive attitude

Who would thrive

You’ll excel if you embody our core attributes: Humble, Hungry, People Smart.

Why you will love working here
Be part of an exciting company combining medical innovation and technology.
Your ideas matter.
Play a key part in our future, drive recent business, help onboard new clients, and strengthen relationships with existing partners.
Work closely with awesome colleagues across sales, marketing, and supply chain.
Engage in a culture of shared success, learning, and fun.

Operational and Remote Roles

Further opportunities exist in related roles including business development and clinical services across different locations.

End of Description

Join our team and help create unforgettable experiences for customers.
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