Job Type: Full time

Job DescriptionOur client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.Key ResponsibilitiesManage and support a portfolio of existing clientsRespond to client enquiries and provide day-to-day service supportAssist with onboarding and implementation of recent client accountsPrepare accurate quotes and process subscription ordersManage claims and liaise with publishers and suppliersMaintain accurate client and product records in internal systemsEnsure service level agreements are metWork with finance on billing,



payments and collectionsAbout YouExperience in a client service, customer support or account coordination roleHigh attention to detailStrong communication skills and attention to detailOrganised, proactive and able to manage competing prioritiesConfident using CRM or internal systemsTeam-focused with a customer-first mindsetB2B, subscriptions or skilled services experience advantageousWhat’s on OfferStable full-time on going role at least until April with a supportive teamTraining and development providedClient-facing role with variety and responsibilityConvenient Camberwell locationApplySubmit your resume via SEEK.For a confidential discussion, contact KLC Recruitment.

📌 Customer Success Representative Melbourne
🏢 KLC
📍 Melbourne