Darwin Full Time 6-Month Contract

Your current company

Our client is a well-regarded Northern Territory organisation responsible for delivering essential services across the region. Due to an EOI, they are seeking an experienced Senior Resolutions Specialist to join their Darwin team on a 6-month contract.

This role offers the chance to investigate and resolve complex customer matters while working closely with a range of internal and external stakeholders.

Your new role
Managing complaints from acknowledgement through to investigation, response and resolution.
Acting as an escalation point for complex, sensitive and high-risk matters.
Investigating and preparing responses to Ombudsman and Ministerial enquiries.
Performing root cause analysis to identify recurring complaint trends and opportunities for improvement.
Producing high-level written correspondence and reports.
Providing specialist advice and supporting best-practice complaint management.




Building strong relationships with internal and external stakeholders to achieve positive customer outcomes.

What you'll need to succeed
Experience managing complex complaints, investigations or case management matters.
Strong investigative, analytical and problem-solving skills.
Excellent written communication skills, including experience preparing detailed correspondence and reports.
The ability to manage difficult conversations, negotiate outcomes and resolve conflict.
Robust stakeholder engagement skills and the ability to work collaboratively across diverse teams.
Experience identifying trends, analysing information and making evidence-based recommendations.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV at

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Senior Resolutions Specialist Darwin
🏢 Hays
📍 Darwin