Maintenance Support Officer | Mackay | $*****/hr + Super
Looking for a customer service role where no two days are the same?
We're seeking an organised and proactive Maintenance Support Officer to join a busy and supportive team in Mackay.
If you're great with people, love solving problems, and thrive in a fast-paced environment, this could be the opportunity you've been waiting for!
Location: 36 Tennyson Street, Mackay QLD ****
Pay Rate: $***** per hour + Super
Duration: ASAP Start - 29 January ****
Potential for Extension
Hours: Monday to Friday
What's the Role?
You'll be the key link between customers, contractors, and internal teams, helping coordinate maintenance requests and ensuring jobs are completed smoothly and efficiently.
Responsibilities
Responding to maintenance requests via phone, email, and online portals
Coordinating trades and maintenance works
Keeping customers updated throughout the process
Building robust relationships with contractors and stakeholders




Managing records, reports, and administration tasks with accuracy
Resolving issues professionally and delivering exceptional customer service
Contributing to a positive team culture and continuous improvement initiatives
What We're Looking For
Previous customer service experience
Strong communication and relationship-building skills
Ability to multitask and prioritise in a fast-paced environment
High attention to detail and administrative accuracy
Confident working to KPIs and performance targets
Positive attitude with a solutions-focused mindset
Why You'll Love It
Competitive rate of $*****/hr + Super
Stable Monday to Friday schedule
Supportive team environment
Long-term assignment with possible extension
Meaningful role helping customers and coordinating essential services
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