Great Ocean Road Coast and Parks Authority – Apollo Bay VIC
TheGreat Ocean Road Coast and Parks Authorityis responsible for protecting and managing one of Australia's most iconic coastal landscapes.
We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites.
Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long-term conservation.
About the Role
We're looking for a friendly, customer-focused person to join our Accommodation Services Team for the busy summer holiday season.
Based across our three Apollo Bay parks, this role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to spend their summer working in one of Victoria's most beautiful coastal destinations.
This is a casual opportunity commencing aroundmid-December and continuing through to mid-February, with the possibility of ongoing work beyond the summer period.
What You'll Do
As the welcoming face of our caravan parks, you'll help create positive experiences for guests from the moment they book through to the end of their stay.
We're particularly interested in hearing from applicants with experience usingRMS booking software (or similar), who can confidently support our busy reception operations throughout the summer season.
Responsibilities include:
Assisting guests with bookings, enquiries and check-ins
Managing reservations via phone, email, online platforms and in person
Providing local information and recommendations to visitors
Responding to guest feedback and resolving issues professionally
Processing payments and supporting daily banking activities
Responding to maintenance requests and communicating issues to management




Supporting the smooth day-to-day operation of reception services
Working collaboratively with the wider caravan parks team
What We're Looking For
You'll be someone who enjoys working with people and takes pride in delivering great customer service.
You'll ideally have:
Experience in customer service, hospitality, tourism, retail or administration
Experience using RMS or similar is highly regarded
Excellent communication and interpersonal skills
A positive, friendly and professional approach
Strong organisational skills and attention to detail
The ability to remain calm and adaptable during busy periods
Confidence using computer systems and learning new software
Availability to work weekends, public holidays and peak holiday periods
Why Join Us?
Spend your summer working in a stunning Great Ocean Road location
Be part of a supportive and welcoming team
Meet people from across Australia and around the world
Gain valuable tourism and hospitality experience
Enjoy a wide-ranging role where no two days are the same
To be successful in this role, you'll be required to hold or obtain a National Police Check, Working with Children Check, current Australian Driver's Licence and evidence of Australian work rights.
To learn more about this position, please visit: to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience.
Everyone is welcome at the Authority.
Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all.
We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.
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📌 Customer Service Officer (Victoria)
🏢 Great Ocean Road Coast and Parks Authority
📍 Victoria