29 Oct
|
Subway Australia
|
Devonport
29 Oct
Subway Australia
Devonport
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The role
Are you someone who can build rapport from the very first conversation?
We're looking forcustomer-focused professionalsto join ourCustomer Hub team.
We currently havetwo permanent part time opportunities (5 hours per day, 5 days per week), with the potential for full-time fixed term contracts becoming available in the near future.Note: If applying for the part-time positions, please be aware you will be expected to attend initial training sessions onsite up to 7.6 hours each day until completion.
This role is based inDevonportand offers anhourly rate of $***** on commencement, increasing to $***** upon successful completion of probation.
As a member of the team, you'll be the first point of contact for many of our customers, providing support primarily via phone, while also assisting through email, webchat and face-to-face service desk interactions.
You'll listen, problem-solve and help customers access the services and information they need, delivering a positive experience at every interaction.
What we're looking for
This is a fantastic opportunity to join a supportive, fast paced call centre environment where no two days are ever the same (and boredom isn't on the roster).
To thrive in this role, you'll bring:
Experience in a high-volume contact centre environment is highly regarded.
Demonstrated ability to build rapport and establish trust quickly with customers.
Strong verbal and written communication skills.
Confidence engaging with customers across phone, email, webchat and face-to-face channels.
Ability to manage competing priorities and maintain composure in a fast-paced environment.
Strong problem-solving skills and a commitment to achieving positive customer outcomes.
Ability to work collaboratively within a team while also being self-motivated and accountable.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members.
When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve.
We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180.
Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions.
We're continuing to work on future benefits through a dedicated Employee Experience team.
Be part of a supportive and collaborative team.
Make a meaningful difference for customers every day.
Develop your skills across a range of customer service channels.
Two part-time opportunities currently available.
Potential for an additional full-time opportunity soon.
The Details
This role is based inDevonportandattracts a salary range of $85,****** - $89,******(inclusive of superannuation).
Shortlisted candidates will be invited to attend an assessment centre session (up to 2 hours).
This will include an introductory overview of the organisation, a skills assessment relevant to the role, and a panel interview with members of the hiring team.
Throughout the process, we aim to ensure a fair and positive experience for all applicants, and we'll keep you informed of your progress at each stage.
Applications will be closing on Friday, 30th October at 10:00 AM.
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📌 Sandwich Artist (Devonport)
🏢 Subway Australia
📍 Devonport