Support Young People with Purpose
We are seeking an experienced Residential Care Youth Worker to join our specialist trauma-informed team in Wangaratta.
This is a permanent part-time position supporting young people with complex behaviours and significant trauma histories within one of our highest-support residential care environments.
If you're looking for the stability of a permanent roster and thrive in structured therapeutic environments, this is an prospect to join a dedicated team making a genuine difference in the lives of young people.
Junction Support Services provides DFFH-funded Residential Care for young people with complex trauma backgrounds who are unable to live with their families.
Our program offers safe, stable homes where young people are supported with dignity, consistency and trauma-informed care.
This role is best suited to experienced Residential Care Youth Workers who are confident working with complex behaviours and high therapeutic needs.
It is not suited to entry-level applicants or those still developing confidence in complex residential care environments.
Roster & Hours
56.5 hours per fortnight
Week 1
Monday, Tuesday, Wednesday: 3:00pm - 11:30pm
Saturday, Sunday: 7:00am - 3:30pm
Week 2
Monday, Tuesday: 3:00pm - 11:30pm
The Environment
This residential home supports young people who require intensive therapeutic support due to complex trauma and behavioural needs.
Working in this home requires:
Delivering consistent, trauma-informed support
Following Behaviour Support Plans and therapeutic frameworks
Confidence managing behaviours including verbal aggression, emotional dysregulation and escalation
Strong situational awareness and proactive risk management
Remaining calm, regulated and professional during challenging situations
Working collaboratively within a structured therapeutic team
What Sets This Role Apart
Regular exposure to complex behaviours requiring calm, non-reactive responses
Clear expectations around boundaries, consistency and professional accountability
A structured, team-based environment where quality of care matters
Close collaboration with case managers, therapeutic teams and leadership
A strong focus on regulation, routine and relational practice
Your Role




As a Residential Care Youth Worker, you'll help provide stability, safety and therapeutic care during daily routines and support young people to build skills, develop healthy relationships and achieve positive outcomes.
Your responsibilities will include:
Delivering trauma-informed, child-centred care
Supporting evening and morning routines
Preparing meals and maintaining a welcoming home environment
Administering and documenting medication
Responding using Behaviour Support Plans and therapeutic strategies
Supporting meaningful activities that promote regulation, connection and independence
Completing case notes, incident reports and documentation to DFFH standards
Working collaboratively with colleagues and multidisciplinary teams to provide consistent therapeutic care
You'll Thrive in This Role If You
Remain calm and emotionally regulated under pressure
Maintain clear, professional boundaries
Respond intentionally rather than react emotionally
Understand trauma and the behaviours that can result from it
Are reliable, structured and accountable
Value consistency, teamwork and professional practice
Take ownership of documentation, incidents and compliance requirements
This Role May Not Suit You If You
Prefer lower-demand care environments
Find confrontation or conflict difficult
Take behaviours personally
Are still developing confidence managing complex behaviours
Prefer working independently rather than as part of a therapeutic team
Recruitment Process
Our recruitment process is structured and selective:
Shortlisted candidates may be invited to attend a group interview (6 or 12 November ****)
Successful applicants will progress to an individual interview
All compliance requirements must be completed prior to commencement
Successful candidates will complete:
Two days of induction training




Five supported shadow shifts before working independently
Essential Requirements
Certificate IV in Child, Youth & Family Intervention (or equivalent approved qualification)
Experience working with young people
Residential Out-of-Home Care experience is highly desirable
Current Australian Driver Licence
Victorian Employee Working with Children Check
Current First Aid Certificate
Willingness to complete a National Police Check (arranged by Junction)
Commitment to ongoing trauma-informed learning and professional development
If you have lived outside Australia for 12 months or more during the last 10 years, you'll also need to provide a current International Police Check for each relevant country.
Applicants must complete the mandatory DFFH upskilling units within six months of commencement.
Continuing employment is dependent on satisfactory evidence being provided.
If you are not an Australian citizen, personal fees may apply.
Why Join Junction?
Competitive SCHADS Award wages
Penalty rates for afternoon, night and sleepover shifts where applicable
Salary packaging to increase your take-home pay
Ongoing internal learning and development opportunities
Access to professional debriefing and our Employee Assistance Program
Annual wage increases aligned with Fair Work or CPI
Supportive leadership and a strong therapeutic practice framework
Important
We are intentionally seeking experienced professionals who can demonstrate capability in managing complex behaviours, maintaining regulation under pressure and delivering structured, trauma-informed care.
Only applicants who can demonstrate these capabilities through their experience, qualifications and interview responses will be considered.
Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion.
We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations.
We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.
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📌 Residential Care Youth Worker - Permanent Part Time (Victoria)
🏢 Junction
📍 Victoria