XPT Software Australia Pty Ltd | Contract
ServiceNow ITSM Architect
Brisbane, Australia | Posted on 10/28/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Position: ServiceNow ITSM Architect
Role Overview
We are seeking an experienced
ServiceNow ITSM Architect
withstrong expertise in leading customer discovery workshops, requirementgathering, solution architecture, and end-to-end ServiceNow ITSMimplementations.
The ideal candidate will engage with business and ITstakeholders to understand current processes, identify transformationopportunities, and design scalable ServiceNow solutions aligned with businessobjectives.
Key Responsibilities
Discovery & Consulting
Lead customer discoverysessions,



workshops, and stakeholder interviews to understand businesschallenges, existing ITSM processes, and transformation goals.
Facilitate process-mappingworkshops and perform current-state vs. future-state gap analysis.
Capture and documentbusiness, functional, and technical requirements.
Provide consultingrecommendations and define ServiceNow adoption roadmaps.
Present solution approaches,effort estimates, implementation strategies, and best practices to customerleadership teams.
Change Management
Request Management
Knowledge Management
Service Catalog
CMDB
Define solution architecturealigned with ServiceNow best practices and platform governance.
Create architecturedocuments, solution designs, process flows, integration diagrams, andimplementation roadmaps.
Ensure scalability, security,maintainability, and performance of proposed solutions.
Preferred Qualifications
ServiceNow CertifiedTechnical Architect (CTA) – Advantage
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📌 Servicenow Itsm Architect (Brisbane)
🏢 Xpt Software Australia
📍 Brisbane