Job no:
******
Work type:
Permanent - Full Time
Location:
Brisbane CBD
Categories:
Claims and Customer Support/Contact Centre
WorkCover Queensland is entering an exciting current chapter, guided by a renewed strategic focus and strong executive leadership shaping our **** Strategy.
We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.
The Opportunity
We're seeking compassionate and customer-focused individuals to join our team as a Customer Support Representative in our contact centre.
This is a phone-based customer service role where you'll spend the majority of your day assisting customers over the phone with policy enquiries and work-related injury claims.
You'll play a vital role in delivering outstanding service while helping customers navigate complex and sometimes sensitive situations.
Provide exceptional customer service through a high-volume inbound call environment, ensuring prompt and efficient resolution of enquiries
Manage a high volume of customer interactions while maintaining quality, accuracy and professionalism
Accurately process customer requests and identify opportunities for process improvement
Collaborate with diverse teams to deliver seamless customer experiences
Demonstrate critical thinking to understand complex insurance policies and legislative requirements
Adapt to fluctuating call volumes and workloads, remaining flexible and agile during peak periods
Handle sensitive and challenging conversations with empathy and understanding
About You
Previous experience in a customer-focused role,



ideally within a contact centre, call centre, insurance or other fast-paced service environment
Comfortable spending the majority of your day assisting customers over the phone
Robust communication and interpersonal skills, with the ability to build rapport and trust with customers
A keen eye for detail and accuracy, with the ability to work efficiently under pressure
A passion for helping others and a commitment to delivering outstanding customer service
Why Join Us
Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working.
At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values.
When you join us, you'll benefit from:
A purpose driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
A collaborative and supportive team environment that values empathy, trust and working together
Hybrid work arrangements that support flexibility and work-life balance
Personalised learning and development opportunities to support your growth and career progression




A holistic health and wellbeing program designed to support you both professionally and personally
Industry competitive salaries
A generous superannuation scheme, including co contribution
Study assistance to support ongoing education and professional development
We are committed to ensuring WorkCover reflects the diversity of the Queensland community.
We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential.
You can contact us at ****** or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees.
This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check.
The information provided will be treated as confidential in accordance with the Information Privacy Act **** (Qld).
All permanent appointments are subject to a probationary period in accordance with our policy.
Advertised:
28 Oct **** (3:00 PM) E. Australia Standard Time
Applications close:
At WorkCover Queensland we have an incredible culture driven by employee engagement and talented individuals working together as one team to truly make a difference.
#J-*****-Ljbffr

📌 Customer Support Representative (Brisbane)
🏢 WorkCover Queensland
📍 Brisbane