What We Do
Fox Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.
Our premium brand, performance-defining products and systems are used primarily on bicycles, side-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.
Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.
Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
We provide a fun environment where we truly enjoy working as a team and bringing great products to our customers!
Competitive wages
Excellent benefits and employee discounts
Position Summary
The Suspension Technician is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry.
Suspension Servicing and tuning
Ensure timely repairs to meet KPI's
Inspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standards
Maintain a clean and organised work area
Reporting to the Service Manager of any issues over and above the standard service
Position Responsibilities
Complete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle products
Clean and inspect all internal and external assemblies for wear or damage
Understand technical problems effectively through proper analysis, evaluation and diagnosis
Contact Service Writer/Service Manager if repair will cost more than original estimate given to the customer
Ensure proper function and quality standards set by FOX, Race Face, Easton & Marzocchi on all repairs




Follow all processes and procedures that are in effect for the operation of the department
Maintain a safe work environment by adhering to all safety regulations within the department
Specific Knowledge, Skills or Abilities Required
Ability to use tools properly without causing harm and damaging products
Good communication skills to explain in detail mechanical problems with product
Understand and execute detailed instructions given by Supervisor/Service Manager
Ability to read technical drawings/ engineering documents
Good computer skills
Ability to use database for part searches, etc
May be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the field
Ability to work within a fast-paced and team-oriented environment and meet productivity and quality goals
Able to work autonomously and initiative under direction of management team whilst being an integral team member
Need to be highly organised and proactive
Position Qualifications
Previous bicycle/bicycle shop/bicycle suspension experience is preferred
Competencies
Customer Mindset: Exceptional customer experience is primary focus while performing job duties.
Quality is a top priority
Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality
Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect




Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements
Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks
Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities.
Willingness to work with others and coach/teach in effort to develop and support other employees' development
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Work Environment and Physical Requirements
May require walking, standing, bending and lifting for long periods of time
Vision abilities required to validate and enter data on computer
Capable of lifting items up to 20kg
Disclaimer: This list does not represent all physical demands.
Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.
Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, colour, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
We base all employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.
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📌 Suspension Technician (New South Wales)
🏢 Fox Factory Australia
📍 New South Wales