About the Company
Our client is a high-growth, high-volume food manufacturer in Melbourne supplying well-known brand and retail customers.
With growing customer accounts and new business coming on board, the business is focused on increasing production while maintaining high standards across quality, food safety and manufacturing.
About the Role
The Quality Compliance Manager will lead the site's quality and food safety function, working closely with operations, senior leadership and customers to maintain standards as the business grows.
This is a hands-on role suited to someone who combines strong technical quality experience with commercial awareness and excellent communication skills. You'll be comfortable on the manufacturing floor, building relationships with operators, managing customer expectations and making practical decisions that balance food safety with business requirements.
Key responsibilities include:
Maintaining food safety and quality systems, certifications and audit schedules
Leading customer audits, quality meetings and ongoing customer relationships
Managing complaints, non-conformances, investigations and corrective actions
Overseeing HACCP, allergen management, traceability, recalls and supplier quality
Working closely with production to maintain quality and food safety standards
Identifying opportunities to improve processes, reduce waste and manage the cost of quality




Managing difficult customer conversations and resolving quality disputes using facts
Developing and maintaining SOPs to ensure consistency across production
Coaching and mentoring the quality team and supporting capability development
Building quality ownership across the site and taking responsibility for quality outcomes
Skills & Experience
To be successful in this role, you will have:
Senior quality experience within high-volume food manufacturing
Experience managing SQF or FSSC ***** certification requirements
Solid HACCP knowledge and experience leading certification audits
Experience managing major customer or retailer requirements and audits
Knowledge of food safety legislation, allergen management, traceability and recalls
Experience managing complaints, root cause analysis and corrective actions
Understanding of supplier quality, GMP, sanitation and foreign matter controls
Commercial awareness and an understanding of the cost of quality
Strong communication skills and confidence managing challenging customer conversations
A hands-on approach, with the ability to work closely with production teams
Experience coaching and mentoring others and building a strong quality culture
The ability to take ownership, work autonomously and balance technical and commercial priorities
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📌 Quality And Compliance Manager (Melbourne)
🏢 Sharp & Carter
📍 Melbourne