At Network Insurance House (NIH), we take pride in being one of Australia's most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.
You'll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.
We're currently looking for an Assistant Claims Executive to join our Melbourne or Brisbane branch.
About the Role
As an integral member of our national team, the Assistant Claims Executive supports the day-to-day management of motor insurance claims, while also providing administrative and operational support to the broader claims team.
You'll play a key role in ensuring claims are managed efficiently and clients receive a high level of service throughout the process.
In this role you will:
Triage and lodge new motor claims, ensuring all required information is gathered and submitted to insurers
Monitor and manage the claims inbox, responding to requests and following up with clients, insurers, and service providers
Support the end-to-end management of motor claims, including managing your own portfolio
Maintain accurate claim records, track progress, and support the broader claims team to deliver positive client outcomes
About You
You may be early in your insurance career or already have experience in claims, insurance administration, or a similar customer-focused role. You're organised, proactive, and enjoy working in a rapid-paced team environment.
To succeed in this role, you'll bring:
Strong communication and customer service skills
Excellent organisational skills and attention to detail
The ability to manage multiple tasks and meet deadlines
Confidence building relationships with clients, insurers, and internal stakeholders




A proactive attitude with a genuine interest in developing your career in insurance and claims
Previous experience in insurance will be highly regarded but not essential, as training and support are provided
Perks & Benefits
At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:
Bonus opportunities across all roles
12 weeks paid parental leave for both primary and secondary carers
Free travel insurance
Salary packaging and novated leasing options
Alongside these benefits, you'll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.
About Us
Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers' Compensation, Claims Management and Specialty Industry Risks.
NIH wasformed in **** through the strategic integration of Network Insurance Group (established ****) and Insurance House (established ****), creating a leading Australian risk advisor.
Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.
Today we employ over 400 people in 25 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.
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📌 Assistant Claims Executive (Melbourne)
🏢 Network Insurance House
📍 Melbourne