Site Address: Level 17, 300 La Trobe Street, MELBOURNE, VIC, ****
Job Function Group: Health
Job Function: Administration
Employment Type: Full Time
Job Description
Join Our Team
We're looking for a highly organised and customer-focused Wellbeing Coordinator to join our Melbourne CBD team.
Working as part of our Client Operations team, you'll coordinate wellbeing appointments, support client programs and provide operational support to our clinical team.
As the first point of contact for many clients, you'll play an significant role in ensuring individuals receive timely, professional and compassionate support.
This is a rapid-paced and varied role that requires strong administration skills, attention to detail and the ability to build positive relationships with a broad range of stakeholders.
Key Responsibilities
Act as the first point of contact for clients and stakeholders
Manage a high-volume inbox and the **** wellbeing line
Coordinate new client referrals, onboarding and outreach activities
Schedule individual and group wellbeing appointments
Maintain accurate client records and reporting
Support project coordination and program delivery activities
Manage booking changes and clinician rescheduling requirements
Provide contract administration support and process additional sessions
Troubleshoot and elevate service-related queries
Support continuous improvement initiatives across the team
What We're Looking For
We're looking for someone who understands that exceptional service delivery comes from a combination of strong operational capability,



outstanding customer care and genuine care for people.
You will be warm, approachable and solutions-focused, with the ability to build trust and communicate confidently in sensitive situations.
Skills & Experience
Minimum 3 years' experience in an administration or coordination role
Excellent customer service and communication skills
Strong organisational skills and the ability to manage competing priorities
Outstanding attention to detail
High emotional intelligence and strong relationship-building skills
Confidence communicating sensitive information in a professional and empathetic manner
The ability to remain calm and effective in a high-volume environment
Strong Microsoft Office skills and experience using booking or scheduling systems
Experience within healthcare, wellbeing, allied health or specialist practice administration will be highly regarded.
Why Join Us?
At FBG, you'll be part of a supportive and collaborative team making a meaningful impact on individual and organisational wellbeing.
We offer:
Salary packaging
Attractive leave entitlements
Access to EAP services
Career pathways across the APM Group
A culture built on kindness, respect and collaboration
About Us
FBG specialises in employee and organisational wellbeing, partnering with clients to strengthen leadership capability, support organisational transformation and optimise performance.
As part of the APM Group, a global organisation with more than 9,000 employees across 11 countries, we're united by a shared purpose of enabling better lives.
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📌 Wellbeing Coordinator (Melbourne)
🏢 FBG
📍 Melbourne