AO3 Maintenance Support Officer – Call Centre
Construction & Maintenance Division
QLD Government opportunity
Hourly Rate: $***** per hour + superannuation
Initial contract to 29/01/2027 + highly likely ongoing contract extension
Maryborough
About the Role
An exciting opportunity is available for an experienced Customer Service Officer to join a busy Maintenance Response Centre supporting government-owned properties and facilities.
Working within a close-knit team, you will provide high-level customer service and administrative support while coordinating maintenance requests from a diverse range of customers including tenants, schools and other stakeholders.
This role is ideal for someone who thrives in a fast-paced call centre or customer service workplace and enjoys balancing customer interactions with accurate administrative processing.
Key Responsibilities include:
Respond to incoming maintenance requests via phone, email and portals.
Provide high-quality customer service and support to customers requiring property maintenance assistance
Assess, action and monitor maintenance enquiries in line with service standards and KPIs
Create and manage work orders with a high level of accuracy
Maintain and update records, databases and information systems
Liaise with contractors,



suppliers and internal stakeholders regarding maintenance activities
Assist with reporting and general administrative duties
About You
To be successful in this role, you will demonstrate:
Previous experience in a call centre, customer service or administration environment
Strong communication and interpersonal skills
Excellent data entry and typing accuracy
High attention to detail and ability to manage competing priorities
Intermediate experience across MS Office Suite, including Excel.
Ability to remain calm and professional when managing challenging customer interactions
Experience processing work orders or coordinating maintenance requests will be highly regarded
Understanding of the building, construction or maintenance industry (highly desirable)
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Maintenance Support Officer (Maryborough)
🏢 empire group
📍 Maryborough