Job Title:
Part-Time Property Client Liaison & Operations Specialist
Location:
Remote
Schedule:
20hrs/week, Monday to Friday, anytime between 8:30 AM to 5 PM AWST (Perth time)
Rate:
$**** AUD/mo.
Overview
We are seeking a proactive, highly organised Property Client Liaison & Operations Specialist to take ownership of day-to-day client communications, administrative operations, and workflow coordination for a growing Australian property business.
This role is ideal for someone who takes initiative, anticipates priorities, and manages responsibilities end to end without waiting for instructions.
You will oversee client communications throughout the property journey, coordinate with finance brokers and builders, maintain accurate records, and use AI to streamline repetitive tasks and improve operational efficiency.
Key Responsibilities
Client Communication & Experience
Own and manage the administrative inbox and client WhatsApp group chats, ensuring timely, warm, and professional responses within the same business day.
Coordinate client communications throughout the building contract, pre-construction, construction, and handover stages.
Retrieve construction updates from builder portals and proactively communicate relevant updates to clients.
Administration & Operations
Maintain accurate CRM records, client pipelines, project milestones, and follow-up actions.
Support building brokers by following up on applications and outstanding documents, preparing DocuSign contracts, and sending prestart documentation to builders.
Coordinate client gifts, gift card payments, milestone cards, anniversary messages, and Google review requests.
Manage the task tracker, triage the founder's inbox, and keep projects, priorities, and outstanding actions visible.




Provide general administrative support to the founder, including managing and actioning inbox items, emails, and tasks unrelated to specific client jobs.
Relationship Management & Referrals
Drive the client referral program by identifying appropriate opportunities to request referrals at key milestones and touchpoints.
Build and maintain a finance broker outreach list, nurture broker relationships, and coordinate coffee meetings for the founder and team.
AI, Automation & Process Improvement
Identify repetitive tasks and implement AI-assisted automations and workflow improvements.
Document processes and workflows into clear, practical Standard Operating Procedures (SOPs).
Proactively identify operational gaps, recommend solutions, and continuously improve efficiency as the business grows.
Requirements
At least 2 years of administrative experience supporting Australian property, real estate, mortgage broking, or construction businesses.
Proven experience owning an inbox, operational function, or workflow end to end, with minimal supervision.
Strong initiative, sound judgement, and the ability to identify and prioritise tasks without relying on constant direction.
Excellent written English and a warm, professional approach to client communication.
Confident daily use of AI tools, particularly ChatGPT or Claude, to improve productivity and automate repetitive work.




Excellent organisational and time-management skills, with the ability to manage multiple clients, milestones, and follow-ups across long timelines.
Solid attention to detail, accountability, and the ability to keep records and processes up to date.
Must-Have Skills & Tools
Google Workspace:
Gmail, Google Drive, and shared inboxes.
WhatsApp Business:
Confident managing high-volume client group conversations.
AI tools:
Daily use of ChatGPT or Claude, including practical workflow improvements and automation.
Notion:
Managing information, tasks, and internal documentation.
Slack:
Internal team communication.
Nice-to-Have Skills & Experience
Familiarity with the Australian residential building process, including building contracts, prestart, construction stages, and handover.
Experience building automations, improving workflows, or using AI-assisted coding.
Experience supporting a founder, business owner, or executive.
Content administration, including content repurposing and website updates.
Experience with client referrals, relationship management, or outreach coordination.
Tools & Systems
Existing proficiency required
Google Workspace
WhatsApp Business
ChatGPT or Claude
Notion
Slack
Training provided
Custom CRM for deal and client build tracking
Kinso for client message management across Gmail and WhatsApp
DocuSign for contracts and documentation
Constructive and relevant builder portals for construction updates
Additional tools that are advantageous
Canva
Zapier or similar automation platforms
Calendly
ActiveCampaign or similar email marketing platforms
Granola or similar AI meeting note tools
#J-*****-Ljbffr

📌 Part-Time Property Client Liaison & Operations Specialist (Western Australia)
🏢 Agentsync
📍 Western Australia