In this role you will provide accurate, timely and high-quality service to MCC members during the week and on match days.
This includes assisting with and resolving member and guest enquiries in person at Membership Services, as well as via email, web messaging and phone.
To be successful in this role, you will have experience in the delivery of exceptional customer service, with preferable experience with ticketing systems and Microsoft Dynamics 365.
This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.
You will also demonstrate:
Explicit and effective communication skills
A welcoming and professional approach when supporting members and guests
The ability to build positive relationships with a diverse range of people
Strong organisational skills and the ability to manage multiple enquiries




The ability to identify customer needs and provide appropriate solutions
This role is well suited to individuals who enjoy supporting people and contributing to a positive member experience.
This role requires a level of flexibility where you will be required to be available for event day duties on weeknights, public holidays and weekends, as well as the ability to work throughout the week, so it is important you are reliable to commit to roster.
For a more detailed position description, please view the position description found here.
Applications close
Wednesday November 11th ****.
Please note that this ad may be withdrawn earlier depending on the volume of applications received.
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📌 Club Services Representative - Membership Casual (Melbourne)
🏢 Melbourne Cricket Club
📍 Melbourne