Client Services Executive
We are seeking a highly organised and detail-oriented Client Services Executive to join our team.
This is a hands-on, showroom-based role with a strong focus on administration, order processing, inventory control and dispatch operations.
The ideal candidate enjoys working with systems, managing multiple tasks and ensuring day-to-day operations run smoothly and efficiently.
About the Role
Reporting to the State Manager, you will play an important role in supporting the sales team through accurate administration, order management and operational support.
You will be responsible for maintaining records, processing transactions, coordinating dispatch and ensuring all tasks are completed efficiently and accurately.
Processing sales orders, quotations, invoices and payments.
Maintaining accurate sales records, customer databases and order documentation.
Coordinating picking, packing, quality checks and dispatch of customer orders.
Monitoring inventory levels, reporting low stock and assisting with monthly stocktakes.
Managing sales and dispatch records to ensure accuracy and consistency.
Supporting stock control, refining administration and other sales-related processes as required.
Assisting the State Manager and sales team with daily operational tasks.
Monitoring order progress and keeping up to date with production timelines and dispatch procedures.
Handling incoming enquiries and directing them to the appropriate team members when required.
About You
To be successful in this role, you will have:




A minimum of 1 years' experience in administration, sales support or a similar role.
Strong organisational and administrative skills, with excellent attention to detail.
A systematic approach to data entry, record keeping and order processing.
The ability to manage competing priorities.
Confidence learning and using business management systems.
A proactive attitude and the ability to work independently as well as part of a team.
Strong follow-through, ensuring tasks are completed accurately and on time.
Jewellery industry experience or knowledge of precious metals (highly regarded but not essential).
If you enjoy administration, working with systems and keeping operations organised, we would love to hear from you.
Why Join Palloys?
At Palloys, our purpose is Delight and Shine by creating exceptional experiences for customers, partners and colleagues.
We are guided by our values of integrity, excellence, agility and trust, and we pride ourselves on delivering quality products and service to the Australian jewellery industry.
In return, we offer:
The opportunity to work with an industry leader.
A supportive and collaborative team workplace.
Exposure to the fascinating world of jewellery manufacturing and precious metals.
Ongoing training and development opportunities.Long-term career growth within the broader Pallion Group.
Join Palloys and become part of a team dedicated to delivering exceptional service, quality craftsmanship and outstanding customer experiences every day.
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📌 Client Services Executive (Melbourne)
🏢 Pallion
📍 Melbourne