Caroline Springs Mazda is a leading automotive dealership dedicated to delivering exceptional customer service and quality vehicles. We pride ourselves on our commitment to excellence, innovation, and creating memorable experiences for every customer who walks through our doors. Our team is passionate about the automotive industry and works collaboratively to maintain the highest standards in sales, service, and customer satisfaction.
About the role
We are seeking a dynamic and experienced
Dealership Finance & Insurance Manager
to join our team on a
full-time basis
at our Caroline Springs, VIC **** location. In this pivotal role, you will be responsible for maximising dealership profitability through the effective management of finance and insurance products. You will play a crucial role in guiding customers through the financial aspects of their vehicle purchase, whilst ensuring compliance with all relevant regulations and industry standards. This position offers significant strategic importance to our dealership's bottom line and customer satisfaction metrics.
Key responsibilities
Presenting and arranging vehicle finance options to customers, ensuring they understand all available products and services
Facilitating the sale of insurance products, extended warranties, and aftermarket protection packages
Negotiating with financial institutions and lenders to secure competitive rates and terms for customers
Preparing and processing all finance documentation, ensuring accuracy and compliance with legislative requirements
Managing the finance approval process and liaising with lenders to expedite approvals
Maintaining detailed records of all finance and insurance transactions
Developing and implementing strategies to increase finance penetration and product sales
Training and mentoring dealership staff on finance and insurance products and processes




Monitoring key performance indicators and reporting on finance and insurance metrics
Ensuring all activities comply with relevant consumer protection legislation, industry codes and dealership policies
What we're looking for
Minimum 5 years experience as a Finance Manager or Finance & Insurance Manager within an automotive dealership environment
Solid knowledge of vehicle finance products, insurance products, and aftermarket protection plans
Excellent understanding of Australian consumer protection laws and automotive industry regulations
Demonstrated ability to build and maintain strong relationships with financial institutions and lenders
Exceptional sales skills with a proven track record of achieving and exceeding sales targets
Outstanding communication and negotiation abilities
Strong organisational and administrative skills with meticulous attention to detail
Proficiency in dealership management systems and Microsoft Office applications
Ability to work independently and as part of a collaborative team
Commitment to providing outstanding customer service
Relevant qualifications or certifications in finance, insurance, or sales (preferred)
What we offer
Caroline Springs Mazda is committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package commensurate with experience, plus the opportunity to earn performance-based bonuses and incentives. We provide a supportive work environment where your contributions are valued and recognised. We invest in the continuous training and development of our staff to ensure you have the skills and knowledge to excel in your role. Additional benefits include access to employee discounts on vehicle purchases and servicing, and a genuine commitment to work-life balance. If you require any adjustments or support during the recruitment process, we welcome hearing from you.
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