At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the
BEST
philosophy
–Believe, Excel, Support and Trus
t– underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website -
Why choose Uniting AgeWell?
Competitive remuneration offered with
salary packaging benefit up to $15,900 + $2,650annually
Comprehensive Employee Assistance Program
available 24/7 for our staff
Location options - move within our
Uniting AgeWell network
(Victoria and Tasmania)
Not for profit,
values-based
organisation
About the role:
We are seeking a confident, approachable, and customer-focused Concierge to join our dedicated team on a
casual basis
. The successful candidate will have the flexibility to work across a rotating roster, including morning, afternoon, and sleepover night shifts, providing exceptional service and support to our residents and visitors.




The Concierge is the first point of contact for the Residents and also for staff, visitors and the general public who may come on site. Flexibility is required to be able to respond to requests as they arise and the ability to communicate with a diverse range of people.
With a customer service focus, this role will assist our residents with confidence, responding to enquiries in a timely manner, ensuring general maintenance of the apartments and ensuring the welfare, privacy and independence of the Residents is maintained to a high standard.
This is the place for you if you have:
Experience within the Retirement sector or Community Care is desirable
High level of verbal communication and interpersonal skills
Proficient in Microsoft Office applications
Excellent attention to detail and the ability to manage competing priorities
Experience in relating to a diverse range of people
Willingness to be adaptable in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff
Essentials for working in Aged Care:
Acurrent Working With Children's Check (VIC) or willingness to obtain one
Full Australian working rights
A current Police Records Check/NDIS Clearance or be willing to undertake this process
Current flu and covid vaccinations as required
Please find attached a copy of the PD here:Concierge PD.pdf
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📌 Concierge (Melbourne)
🏢 Uniting AgeWell
📍 Melbourne