Company Description The Australian Scams Ombudsman team at AFCA is taking shape Make a real impact at AFCA.
Where fairness drives every decision.
Help us deliver world-class, independent complaints resolution for Australians.
As a not-for-profit and progressive financial ombudsman, we're championing positive change.
Achieving our purpose takes progressive thinking, accountability and resilience.
At AFCA, our inclusive leadership values every voice.
We offer our people versatile work options, thoughtful benefits and opportunities to deepen expertise.
Flourish in a diverse, caring culture.
Feel the difference of belonging to an organisation intentionally designed to put people first.




Help build something Australia has never done before AFCA is preparing for an important new chapter as the Australian Scams Ombudsman.
From 31 March ****, consumers and small businesses will be able to bring eligible scam complaints to us under the Scams Prevention Framework following an internal dispute resolution process.
Job Description Help shape how consumers affected by scams are supported from their first interaction with the Australian Scams Ombudsman.
We're looking for an experienced senior operational leader to establish and lead our Triage, Assessment

📌 Senior Manager, Triage, Assessment & Prioritisation, Scams (Melbourne)
🏢 AFCA
📍 Melbourne