Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find recent ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Senior Youth Case Manager Townsville | Full-Time Permanent | SCHADS Level 5 Lead.
Inspire.
Change Young Lives.
Are you an experienced case management professional ready to step into a leadership role where you can make a genuine difference?
The Salvation Army's Townsville AOD Services is seeking a passionate Senior Youth Case Manager to lead and support a dedicated team delivering life-changing alcohol and other drug (AOD) services to young people across Townsville and surrounding regions.
Reporting to the AOD Client Services Lead, you'll play a key leadership role, driving high-quality case management outcomes across Youth Residential and Youth Outreach programs while supporting the delivery of services in Ayr, Ingham and Charters Towers.
This is more than a management role.
It's an opportunity to empower young people on their recovery journey while mentoring practitioners and shaping service excellence.
What You'll Be Doing ✔ Leading, coaching and supporting a team of Youth Case Managers to deliver exceptional client outcomes.




✔ Providing day-to-day leadership across residential, outreach, pre and post-recovery support services.
✔ Ensuring practice aligns with the Journey to Independence Model of Care and Psychologically Informed Environment (PIE) framework.
✔ Driving integrated service delivery across residential and outreach programs.
✔ Building strong partnerships across The Salvation Army's youth, homelessness and family and domestic violence services.
✔ Contributing as a valued member of the Townsville leadership team and participating in the on-call roster.
What You'll Bring · Degree qualification in Social Work, Social Sciences or a related discipline (highly regarded) · Demonstrated experience leading, coaching and supervising staff · Strong case management experience, ideally within the AOD, youth or residential services sector · Excellent communication, relationship-building and stakeholder engagement skills · Strong organisational and administrative capabilities, with the ability to manage competing priorities in a dynamic environment · Current Driver Licence · Current Blue Card (Working with Children Check) or ability to obtain prior to commencement What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: · Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
· Generous Paid Parental leave for primary (12 weeks)

📌 Senior Youth Case Manager (Townsville)
🏢 The Salvation Army
📍 Townsville