Australian Owned & Operated | Over 90 Years of Trusted Experience
Join a Stable & Essential Industry | Motor & Property Insurance
Monday to Friday | Full-Time | Permanent Role | Cleveland
Why Join Us?
At JJ's Waste & Recycling, you'll join an Australian-owned company that's been keeping communities clean and running for generations. Our trucks are a familiar sight across the country, delivering an essential service people rely on every day.
When you join our team, you'll benefit from:
Job security
with Australia's largest family-owned waste management company.
A
reliable role
in an essential services industry.
Ongoing learning, career development, and
opportunities for growth
.
A
supportive workplace
with a collaborative and experienced team.
Professional, clean and well-maintained offices
that provide a welcoming and well-equipped working environment.
The opportunity to work for a company that
values its people
and recognises your contribution.
Ready to learn more about life at JJs? Find out more in our video below.
About the Role
Location:
Based at our Cleveland HQ, QLD – hybrid work arrangements available (min 2 days on site)
Hours of Work:
Full Time, Monday to Friday
JJ's Waste & Recycling's Motor & Property Insurance team are seeking an experienced
Senior Claims Officer
to join our team.
In this role, you'll manage a large and diverse portfolio of motor and property claims, handling matters from initial incident review through to settlement and recovery. This includes working across Australian, New Zealand and United States claims, supporting depots, and ensuring all processes are applied consistently.




You will act as a key decision-maker - assessing liability, interpreting road rules, coordinating repair assessments, and working with third parties, insurers and service providers to resolve claims efficiently.
You'll thrive in a structured, fast-paced environment where accuracy, sound judgement and strong stakeholder communication are essential.
What You'll Do
Manage end-to-end motor and property claims across AU, NZ and the US
Liaise with third parties and their representatives to determine appropriate claim pathways
Review claim demands; coordinate independent assessments when required
Assess liability using incident details, road rules, and guidelines
Work with our in-house legal team to manage claim disputes and legislation considerations
Conduct weekly claim settlement processes and payment runs
Manage a portfolio of third-party recovery actions, including letters of demand and follow-up
Prepare briefs for legal counsel on escalated matters
Support depots with incident queries, repair assessments and general advisory
Maintain accurate and up-to-date records in the claims management system
What You'll Bring
Experienced in motor, property or general insurance claims
Excellent customer service skills with both internal and external stakeholders




Confident decision-maker able to manage KPIs within a high-volume portfolio
Skilled in Microsoft Office and documenting in claims management systems
Professional communicator with strong stakeholder engagement skills
High attention to detail, and solution oriented
Strong work ethic, integrity, honesty and commitment
Comfortable working in a busy environment with clear processes and competing priorities
What We Offer
We appreciate there is more to life than work, and so we provide a variety of work options to ensure the job gets done; along with competitive remuneration and a range of benefits, regardless of your role or location including:
The security of an essential services industry
Career development and growth opportunities
Health funds and car related discounts
Novated leasing options
Banking partnerships - including financial, budgeting, and mortgage advice
Life at JJs
JJ's Waste & Recycling is Australia's largest family-owned and operated waste management company. From our beginnings as a small family business, we've grown into a global operation servicing Australia, New Zealand and the United States.
But JJ's is more than bin collection - we are one company with 17 divisions, employing more than 2,700 people and together we exist to continuously improve waste management and the impact that waste has on the community and environment. To find out more about JJ's, visit our website.
Ready to Join the Team?
If you're looking for a stable job with a company that values its people, we'd love to hear from you.
#J-*****-Ljbffr

📌 Senior Claims Officer - Cleveland (Queensland)
🏢 JJ's Waste & Recycling
📍 Queensland