Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.
If you're a strong communicator who enjoys rapid-paced work and takes pride in helping customers, we'd love to hear from you.
This is a permanent full time & part-time opportunity located at ourMackay QLD office!
What You'll Be Doing
Providing outstanding customer service via phone and email
Managing customer enquiries and resolving issues quickly and effectively
Following up on orders to ensure delivery expectations are met
Investigating and escalating issues when required
Building strong relationships with customers and internal stakeholders
Identifying opportunities to improve processes and customer outcomes
Supporting administrative tasks and maintaining accurate records
What We're Looking For
Previous customer service experience (2+ years preferred)
Strong communication and relationship-building skills
A proactive and solutions-focused mindset
Ability to work in a fast-paced environment and manage competing priorities
High attention to detail and problem-solving skills
A team player who enjoys helping others succeed
Resilience, accountability, and a commitment to delivering great customer outcomes
Why Join Us?




Permanent Full-Time & Part-Time Opportunity
with competitive incentives and access to
Wesfarmers Share Plans
Enjoy exclusive team member discounts
across
Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks
, plus a
FREE OnePass Membership
and savings from over
400 retail partners
Support your wellbeing with fitness benefits
, our comprehensive
Employee Assistance Program (EAP)
, and wellbeing resources for you and your immediate family
Grow your career with
ongoing training, development opportunities, and career pathways
across the broader Wesfarmers Group
Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities
, and our
Refer-a-Friend Program
, offering up to
$2,000 per successful referral
Enjoy a supportive team culture, free onsite parking
, and the opportunity to make a real impact in a respected industry leader
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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📌 Customer Care Consultant - Mackay Qld (North Mackay)
🏢 Wesfarmers
📍 North Mackay