29th October, ****
Fantastic prospect for a customer focused and experienced Service and Warranty Site Manager to join our Building team, working in and around the South East Metro Region.
Your responsibilities will include:
Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.
Explain to customers how to use products and ensure that customers have all required manuals
Be on time to appointments and phone to cancel or change appointments if emergency delays occur
Ad Hoc Site Inspections for active jobs
Ensure on-site works are undertaken to both Metricon and current industry standards
Attend required department office day, as well as playing an active part of team development




Progress efficiently through both the diagnostic and action stages of each allocated home; and
Up to date recording were required with all reports.
What's on Offer:
Car included
Opportunity to lead a critical customer facing function
Influence customer experience and operational excellence
Supportive team culture
Market-competitive salary package and career development opportunities
The successful candidate will have:
A trade background in the construction industry highly desirable
Experience in a customer service/contact role is required
Experience in the building industry - preferably in the volume new-home environment
Cert IV in Building is highly regarded
The ability to self-manage and lead others in a time critical environment is of utmost importance
Working knowledge of Australian Building Codes, standards and regulations; and
Great Attitude

📌 Warranty Supervisor (Melbourne)
🏢 Talented Personnel
📍 Melbourne