Join One of Australia's Leading Caravan Brands
Snowy River Caravans Toowoomba
52 Carrington Road, Toowoomba QLD
Full time Position | Monday to Friday
About Us
Snowy River Caravans is one of Australia's leading caravan brands, known for quality, innovation and customer satisfaction.
As our Toowoomba operation continues to grow, we're looking for an organised, reliable and customer-focused individual to join our busy service department in a combined Warranty Administration and Customer Service role.
This is an excellent opportunity for someone with strong administration skills who enjoys working with customers, coordinating jobs and keeping things running smoothly behind the scenes.
About the Role
Your primary responsibility will be coordinating and managing customer warranty claims, ensuring they progress efficiently from initial submission through to approval, parts availability and workshop booking.
You'll also assist with reception and general administration within our service department, supporting the Service Manager and Parts Department with customer enquiries, phone calls and day-to-day operations.
This is a varied role requiring excellent organisation, attention to detail and the ability to manage multiple tasks and priorities.
Your key responsibilities will include:
Warranty Administration & Coordination
Preparing and submitting customer warranty claims to the manufacturer
Monitoring outstanding claims and following up on approvals
Communicating with customers regarding claim progress and outcomes
Liaising with the manufacturer regarding warranty approvals and required parts
Coordinating with the Parts Department to confirm parts availability




Booking customers into the workshop once warranty claims are approved and parts are available
Maintaining accurate warranty records, documentation and claim status updates
Reception & Customer Service
Answering incoming phone calls and directing enquiries to the appropriate team members
Assisting customers with service, repair and warranty enquiries
Providing professional and friendly customer service over the phone, via email and in person
Supporting the Service Manager with general administration and customer communication
Assisting the Parts Department with enquiries and administrative tasks
What We're Looking For
We're looking for someone who is organised, proactive and comfortable working in a busy customer-facing environment.
The ideal candidate will be confident communicating with customers, able to manage competing priorities and willing to take ownership of their responsibilities.
Ideally, you'll have:
Previous experience in administration, reception, warranty processing or customer service
Strong organisational skills and excellent attention to detail
Confident and professional phone and email communication skills
The ability to manage multiple tasks and follow up on outstanding work
Good computer skills and confidence learning current software systems
A positive attitude and willingness to assist other team members




The ability to work independently and as part of a team
A practical approach to problem-solving
Experience in any of the following industries would be highly regarded:
Caravan, RV or marine industries
Warranty administration or claims processing
Service advising or workshop administration
Parts interpreting or parts administration
Customer service and reception
Previous caravan or warranty experience is an advantage, but not essential. We're happy to provide training to the right candidate with strong administration skills and a willingness to learn.
What We Offer
Monday to Friday working hours
A brand-new, purpose-built workshop and service facility
A supportive and friendly team environment
Training in our warranty processes and systems
A varied role with responsibility and opportunities to develop new skills
The opportunity to work with one of Australia's leading caravan brands
Long-term career opportunities within a growing business
Why Join Snowy River Caravans Toowoomba?
This isn't just a standard reception position.
You'll play an important role in keeping our service department organised, ensuring warranty claims are processed efficiently and helping customers get their caravans back on the road.
You'll work closely with our Service Manager, workshop technicians and Parts Department, becoming a key point of contact between customers, manufacturers and our service team.
If you're someone who enjoys staying organised, following things through and helping customers, this could be a great opportunity to build a rewarding career in the caravan industry.
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📌 Warranty & Customer Serivce Coordinator (Toowoomba)
🏢 RegentRV Toowoomba
📍 Toowoomba