At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a
Certified B Corp
organisation, YHA is committed to responsible business practices that benefit people and the planet
What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
Our network spans 19 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
The property
YHA Melbourne Centralis a stone's throw away from top attractions like the Eureka Skydeck, Melbourne Aquarium, and Federation Square, Melbourne's famous graffiti-adorned laneways and world famous cafes, bars, and eateries. The property consists of 75 rooms with 244 beds offering both shared and private spaces to a diverse range of guests. Our Rooftop BBQ area and vibrant ground floor café and bar are the heart of the property and are great spaces for our guests to enjoy the social elements of hostel lifestyle.
About the role
Our Melbourne YHA team is looking for a full-time Duty Manager (internally referred to as Shift Manager). As a key team member, you will support the smooth and efficient operation of the property while helping create positive and memorable experience for our guests.
In this hands-on leadership role, you will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day-to-day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members.
What you'll get to do
Promote a friendly and welcoming atmosphere that reflects YHA's values and mission
Oversee daily operations including check-ins and check-outs, group movements, activities and events,



food and beverage operations, and cleanliness inspections
Provide hands-on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained
Prepare shift reports and communicate relevant operational information to the Property Manager and wider team
Ensure incidents are reported in a timely manner and in line with company procedures
Act as the first point of contact in emergency situations, following established protocols and standard operating procedures
What are we looking for
A positive and proactive leader who enjoys supporting and motivating a team
Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role
Strong communication and problem-solving skills with a guest-focused approach
Ability to work in a fast-paced environment and remain calm under pressure
First Aid, CPR and RSA Certification are highly regarded
Availability for rotating 7-day roster with shifts can be 7a m-3pm and 3pm -11pm and occasional overnight shifts from 11pm - 7am
Applicants must have full working rights in Australia; Working Holiday Visas will not be considered for this role.
Our Values
Collaborate, listen and connect
Care for people and planet
Create positive experiences
Always evolving
What's in it for you
Travel Perks:Free stays across our network - because we love travel as much as our members do!
Team Adventures:Opportunities to visit other locations for team building and training
Discounts:Access to benefits at various stores and across the YHA network
Growth:Career development and career opportunities throughout YHA
Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
Wellbeing Support:For you and your immediate family through our Employee Assistance Program
Referral Program:Know someone great? We reward successful candidate referrals
Screening Questions
Do you have a Responsible Service of Alcohol (RSA)?
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📌 Duty Manager - Melbourne Yha
🏢 The Glen Hotel Pty
📍 Melbourne