Customer Service & Admin Big 4 Bank
Customer Service & Operations Associate | Big 4 Bank? Eveleigh, Sydney
? $***** per hour + super
? 12-month contract with potential to go permanent
? ***** hybrid working after training
Are you an experienced customer service professional looking to break into banking?
Join a growing team within a Big 4 Bank in a role offering a great balance of customer interaction and operational processing.This is approximately a 50% customer service/calls and 50% processing role, making it ideal for someone who enjoys speaking with customers while also being comfortable managing detailed requests and administration.
What you'll be doing:
Handling inbound and outbound customer calls
Responding to customer enquiries and providing updates
Supporting customers via phone and email
Processing banking-related customer requests
Assisting with accounts, corporate cards, merchant services and online banking
Liaising with internal stakeholders
Following up requests and keeping customers informed
We're looking for:




At least 12 months' customer service experience
Contact centre or phone-based experience
Strong written and verbal communication skills
Great attention to detail
Confidence communicating with customers
Financial services or insurance experience is advantageous, but not essential
What's in it for you?
✅ $*****ph + super✅ 12-month contract with the possibility of becoming permanent✅ Opportunity to gain experience within a Big 4 Bank✅ Approximately 8 weeks of comprehensive office-based training✅ 50% office / 50% work from home once training is completed✅ Monday-Friday hours✅ Flexible start and finish times once fully trained✅ Join a growing team with longer-term career opportunitiesIf you have a robust customer service background and have been looking for an opportunity to get your foot in the door within banking, this could be a fantastic next step.Apply now with your updated CV to be considered.
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📌 Customer Service – Big 4 Bank (Sydney)
🏢 Hays
📍 Sydney