Job Description
What will you do?
Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned
What do you need to succeed?
High School Diploma (required)3+ years of experience working in a Managed Service Environment.
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems,



Printers and PC hardwareDeskside / Desktop / End User Computer experience, ideally in a corporate environmentAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Qualified (MCP)ITIL FoundationsLean Six Sigma Applicants must be an Australian Citizen or Australian Permanent Resident.
This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available.
This is a fully onsite position.
Working from home or hybrid working arrangements are not available as part of this role.
#LI-GA1, #LI-ONSITE

📌 Deskside Technician Ii (Sydney)
🏢 Stefanini Group
📍 Sydney