DescriptionMake a real difference for Australian and New Zealand charities, every shift.About us Mondial Telephone Fundraising is a North Sydney contact centre agency that partners with well-known Australian and Recent Zealand charities.
We make outbound fundraising calls to donors of the charities we work alongside, thanking them for their support and inviting them to help even more.About the role In this outbound contact centre role, you'll call supporters who already care about a cause.
Your day will include:Making outbound calls to charity supporters across a range of campaignsThanking supporters and sharing the impact of their givingInviting supporters to increase their regular donation, start donating again if they've stopped, or begin donating on a regular basisHandling questions and objections with care, respect and honestyAccurately recording call outcomes and supporter details in our calling systemFollowing each charity's guidelines and fundraising compliance standardsWorking with your Team Leader to build your skills through ongoing coaching and feedbackRequirementsEssentialsAustralian working rightsA completed High School Certificate (or equivalent)Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am to 5pm)Able to work on site at our North Sydney office, just a short walk from the stationThe qualities we look forYou enjoy talking with people and can communicate clearly and warmly over the phoneYou're comfortable using a computer and take care to get the details rightYou're keen to learn,



open to feedback and want to grow your skillsYou care about making a difference for people and causesNo fundraising or contact centre experience?
No problem.
Our three days of paid training and ongoing coaching will give you everything you need to succeed.What changed from a human resources perspective: the requirements are now split into genuine essentials (the things you'll actually screen on) and qualities, so candidates aren't put off by traits that are developed in training.
I added "or equivalent" to the High School Certificate, as this recognises interstate and overseas qualifications and reduces the risk of indirectly excluding people.
The qualities are written as behaviors rather than personality traits like "confidence", which keeps them fair and job-related.
The closing line encourages people without experience to apply, which suits your goal of widening the pool.BenefitsWhy you'll love working with usHourly pay of $*****, with no commission, so you know exactly what you'll earnThree days of fully paid training, so you feel ready and confident before your first callOngoing coaching and support from experienced Team LeadersHave a say in your shifts each week by submitting your availability (within our minimum hours and business needs)Paid fortnightlyNo Sunday workA friendly, welcoming team in an office a short walk from North Sydney train station, Victoria Cross Metro station and local bus stopsMeaningful work, helping charities raise vital funds for the causes they support

📌 Telephone Fundraiser / Contact Centre Officer (Outbound Calling) (Sydney)
🏢 MonDial Telephone Fundraising
📍 Sydney