Company DescriptionForward with CuscalAt Cuscal, our Commercial and Business teams are the backbone of our organisation.
From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.
If you're looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.Job DescriptionYour OpportunityThis is initially a 12 months Maximun Term ContractAs a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.You'll make an impact by:Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboardingActing as an escalation point for operational and more complex client queriesCo-ordinating client operational meetings, governance activities and Post Incident Report distributionSupporting account planning, contract governance and compliance activitiesActing as the voice of the client internally, helping teams understand client needs and prioritiesWorking across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolutionIdentifying opportunities to improve operational processes, reduce risk and create better client experiencesBuilding strong relationships with clients and internal stakeholdersHelping clients get the most from Cuscal's products and servicesQualificationsWhat You'll BringYou're someone who genuinely enjoys helping people and finding solutions.
You're organised,



team-oriented and you're comfortable bringing different stakeholders together to work through complex problems.To succeed in this role, you'll bring:A strong client and service focusBackground in client or customer support with a passion for providing a great serviceExcellent written and verbal communication skills with the confidence to communicate across different levels of an organisationExperience supporting operational service delivery and solving client or customer issuesStrong problem-solving skills and attention to detailThe ability to manage competing priorities and meet deadlinesConfidence building relationships with clients and internal stakeholdersAdditional InformationWhy Cuscal?
At Cuscal, you'll find a strong, successful company that's reimagining the future.
And our team is right there at the heart of it all.Here, you'll deliver or support interesting, ground-breaking work that has real impact on Australia's financial services sector and the millions of customers it serves.
You'll innovate alongside skilled, smart, connected teams and build a fulfilling career that continues to grow.You'll also enjoy a range of benefits, including:Hybrid working arrangements that support flexibility and work-life balance.We celebrate success: Our IGNITE program recognises individual and team achievements.Wellbeing focus: We support your physical, mental and financial wellbeing through a range of initiatives and employee benefits.Join us and reimagine the futureIf this role excites you, we'd love to explore your potential and vision for the future.
Screening and interviews may occur before the job ad closing date, so don't wait, apply now.
Cuscal is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment processCuscal does not accept unsolicited resumes from recruitment agencies and search firms.
Please do not email or send unsolicited resumes to any Cuscal employee, location or address.

📌 Client Success Officer (12 Months Mtc) (Sydney)
🏢 Cuscal
📍 Sydney