? Join the Koko Team – Assistant Store Managers | Melbourne CBD
At Koko Black Group, we don't just craft chocolate: we create unexpected, signature experiences that delight the senses and spark real human connection.
We're looking for passionate and motivated Assistant Store Managers to join our teams across Melbourne CBD. If you love developing people, delivering exceptional customer experiences and driving results, we'd love to hear from you!
?Our Philosophy
Koko Black's journey is grounded in passion and craftsmanship. Proudly Australian, we are driven by our love of chocolate and the role it plays in creating meaningful moments.
Our philosophy is simple: natural is extraordinary. Every handcrafted creation reflects this, using the finest ingredients and the expertise of our skilled chocolatiers.
We exist to innovate, surprise and delight, creating memorable experiences for our customers and turning everyday moments into something special.
?Your Role: Assistant Store Manager
This is an exciting opportunity for motivated retail leaders to join our Melbourne CBD store teams, supporting Store Managers in delivering exceptional customer experiences, developing high-performing teams and achieving strong commercial results.
In this role, you will:
Lead by example– inspire, support and motivate your team to consistently deliver exceptional standards
Coach and develop– build team capability, provide meaningful feedback and support team member growth
Drive operational excellence– ensure smooth day-to-day operations, including stock management, rostering and store presentation
Support commercial outcomes– contribute to achieving sales targets, managing labour, controlling stock and minimising waste




Deliver exceptional customer experiences– create a welcoming environment where every interaction reflects the Koko Black brand
Support your Store Manager– take ownership of daily operations and confidently lead the store in their absence
?Who You Are
You are a capable, enthusiastic and people-focused leader with a passion for retail and delivering premium customer experiences.
You'll bring:
Previous experience in a retail or hospitality leadership role
Strong interpersonal skills with the ability to engage, coach and motivate a team
A customer-first mindset with a focus on delivering exceptional service
Commercial awareness and the ability to balance operational priorities with sales performance
A proactive, reliable and adaptable approach in a fast-paced retail environment
A genuine passion for developing people and creating a positive team culture
Flexibility to work across a rotating roster, including evenings, weekends and peak trading periods
A genuine appreciation for premium products, with a love of chocolate an added bonus!
?Sweet Perks
40% team member discounton our entire range
Growth opportunities & development– we'll invest in your future with in-store and online training
A premium, elevated workspace– because chocolate deserves the best, and so do you
An inclusive and diverse teamwhere your unique talents will shine
Exciting opportunities across Melbourne CBD– be part of a growing business with opportunities to develop your leadership career
?Apply Now
If you're ready to grow your leadership career, inspire a passionate team and create moments of magic with chocolate at the heart, we'd love to hear from you!
✨ Click "Apply Now" and share your CV. Your Koko journey starts here!

📌 Assistant Store Managers - Melbourne Cbd
🏢 Koko Black
📍 Melbourne