Mantra Trilogy is located on the bustling Cairns Esplanade and a stone's throw from the shores of the Coral Sea.
The property hosts 225 rooms comprising of hotel, one, two and three bedroom apartments spread over three towers.
The location boasts a tropical lifestyle where in your downtime you can explore the Excellent Barrier Reef, enjoy the cafés and restaurants along the esplanade, experience Cape Tribulation and enjoy local markets.
Purpose As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am.
During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.
Primary Responsibilities Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts,



and addressing guest inquiries Manage the reception desk and oversee night audit and reporting procedures Uphold overnight property security standards Assist in preparing for the daytime team's operations Skills and Experience Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance A positive demeanour and capable of working independently Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences A keen eye for detail to ensure accurate daily revenue capture and reporting Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food

📌 Night Manager (Queensland)
🏢 Accor
📍 Queensland