Job Description

Egis is looking for a technically solid IT professional who is ready to take their step into leadership. As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.

Key responsibilities

- Lead the Queensland IT support function and set the standard for customer-focused onsite support
- Be the go-to technology contact for Regional Leads and business stakeholders
- Drive adoption of AI agents and automation to improve IT workflows and the user experience
- Manage SLAs, tickets and asset/licence metrics
- Own ticket management, documentation and escalation in line with ITIL
- Contribute to regional IT budgeting, vendor management and technology investment decisions
- Manage software assets and licence compliance
- Lead communication and training for technology changes

You will be responsible for

- Leading Brisbane IT support (one direct report),



delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
- Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
- Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff
- Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
- Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
- Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
- Championing diversity, inclusion and HSE practices across the team

📌 Technical Support Lead - QLD (Brisbane)
🏢 Egis Group
📍 Brisbane