Senior Claims Case Manager Lead End To End Customer First – Surry Hills, NSW

Position: Senior Claims Case Manager Lead End To End Customer First

Location: Surry Hills, NSW (Full‑time, Permanent)

Contract: Full‑time, Permanent

Hours: 38 per week, Monday to Friday 8am–8pm, with occasional weekend and after‑hours on‑call roster (approx. once every six weeks).

Salary: Paid in accordance with the SCHADS Award, Crisis Accommodation Level 2.

About the role: You will provide holistic case management and housing support to young people experiencing or at risk of homelessness through our Oasis Transitional Accommodation Service and OASIS Drop‑In Centre. This position offers a unique opportunity to make a genuine impact while working collaboratively with an experienced multidisciplinary team and a broad network of community partners.

Responsibilities:

- Deliver strengths‑based case management and tailored support plans.
- Work alongside young people to identify goals, develop practical life skills, strengthen community connections and access the supports they need to build sustainable futures.
- Support health, wellbeing and access to appropriate services.
- Encourage social inclusion, engagement and community participation.
- Explore pathways into education, training and employment.
- Advocate for young people and coordinate referrals to specialist services.
- Support young people to secure and sustain safe, reliable housing.
- Build positive relationships with stakeholders to achieve the best outcomes for clients.

What you will bring:

- Qualification in Social Work, Community Services, Youth Work, Psychology or a related discipline (Diploma minimum, Degree highly regarded).
- Experience in case management, youth work, homelessness, housing support or a related human services environment.




- Understanding of youth homelessness and the barriers impacting sustainable housing outcomes.
- Ability to build rapport quickly and engage effectively with young people from diverse backgrounds with strong communication, relationship‑building and stakeholder engagement skills.
- Sound organisational, administrative and report‑writing skills.
- Ability to confidently manage risk, critical incidents and competing priorities.
- Commitment to creating culturally safe and inclusive environments.
- Flexibility to participate in the service roster, including occasional after‑hours requirements.
- Current Driver Licence.
- Current First Aid Certificate or willingness to obtain.
- Valid Working with Children Check and willingness to complete a National Police Check.

What we offer:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment perks.
- Employee Assistance Program – Independent confidential counseling service.
- Financial, retail and lifestyle discounts and benefits.
- Discounted health and fitness programs through Fitness Passport.
- Up to 8 weeks leave per year through our purchase leave scheme.
- Generous Parental Leave offering of 12 weeks.
- Up to 5 days paid leave per year to support a TSA program or activity.
- An inclusive culture of dedicated, passionate and professional team members.

Equal Opportunity Employer:

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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📌 Senior Claims Case Manager: Lead End-To-End, Customer-First (Sydney)
🏢 MetLife
📍 Sydney