30 Oct
|
In Spirit Chiropractic
|
Melbourne
30 Oct
In Spirit Chiropractic
Melbourne
Reporting to the Director of Retail & Wholesale, the Customer Care Manager leads how T2 looks after customers wherever they find us: in our stores, online, through Tea Society and Sipscription, and on the shelves of our wholesale partners. You'll lead Customer Care across Australia, Recent Zealand and the rest of the world from our Melbourne Support Office, with a small permanent team plus a seasonal crew for peak.
This isn't a role about clearing tickets. You'll make service faster and more on-brand, put AI and automation to work on the routine stuff so your team can focus on the conversations that matter, and turn helpful chats into confident purchases. Just as importantly, you'll take what customers tell us to the people who can fix it, so they need to contact us less. You'll be as at home in Gorgias as you are presenting customer insight to senior leaders, with a
#J-18808-Ljbffr
📌 Chiropractic Practice Assistant - Client Care & Admin (Melbourne)
🏢 In Spirit Chiropractic
📍 Melbourne