Head of Customer Experience & Insights (Melbourne)

Head of Customer Experience & Insights (Melbourne)

30 Oct
|
Australia Post Group
|
Melbourne

30 Oct

Australia Post Group

Melbourne

Australia Post is seeking a strategic Head of Customer Experience in Melbourne to shape the future of customer experiences across the enterprise. You will lead a diverse team spanning customer experience, insights, quality, change and analytics, ensuring the contact centre and service operations deliver for millions of Australians.

Reporting to the General Manager, Customer Success, you will champion a customer-led culture, use data to drive improvements, elevate Voice of Customer programs, and

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📌 Head of Customer Experience & Insights (Melbourne)
🏢 Australia Post Group
📍 Melbourne

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