About the Company
Our client is a well-respected South Australian organisation delivering critical services to the community. With multiple service centres across Metropolitan Adelaide, they are committed to providing professional, accurate and customer-focused support while maintaining the highest standards of compliance and service delivery.

Role Overview
In this diverse role, you will assist customers across both face-to-face and contact centre environments, helping them navigate a range of services and transactions. You will provide accurate information, process applications and payments, maintain customer records and ensure all activities comply with relevant policies and procedures
This is a contract assignment, with a minimum of 22.5 hours per week with the potential to increase depending upon business requirements.
Successful applicants will receive six weeks of paid full-time training, providing the knowledge and confidence needed to manage complex customer enquiries and transactions.

About the Person
As a Customer Service Officer, you will be expected to work in a versatile environment that spans both customer-facing and contact centre environments.

To be successful within this role, you will have:

- A genuine passion for helping customers
- Strong verbal and written communication skills
- Exceptional attention to detail
- Experience handling cash and processing payments




- Confidence learning legislation, policies and procedures
- Strong computer and data entry skills
- The ability to remain calm and professional when dealing with complex enquiries
- A collaborative and team-focused approach

Key Responsibilities

- Deliver exceptional customer service across face-to-face and contact centre channels
- Process a wide range of customer transactions accurately and efficiently
- Provide information and guidance on services, policies and procedures
- Maintain accurate customer records and documentation
- Process payments and balance transactions in accordance with procedures
- Apply legislative and compliance requirements when making decisions
- Contribute to a positive and professional team environment

Skills, Knowledge and Experience

- Previous experience in customer service environments essential
- Previous contact centre experience desirable
- Ability to obtain a National Police Clearance
- Ability to obtain a Working with Children Check

Culture of the business:
This organisation values professionalism, teamwork, integrity and customer service excellence. You'll join a supportive team environment where learning and development are encouraged, and where your contribution helps deliver essential services to the South Australian community.

For more information please contact Kiara Merrett on

📌 Service Delivery Officer (Adelaide)
🏢 Harrison McMillan
📍 Adelaide