Job Type: Full-time

Job DescriptionNumber of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Why this role mattersThe Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.This is an chance to directly influence outcomes for vulnerable young people experiencing or at risk of homelessness.About the roleThe Client Services Coordinator (After Hours) provides operational leadership at Middleton Street Youth Accommodation in Shepparton, ensuring safe, consistent and youth-centred service delivery during afternoon and evening hours. You'll play a critical role in helping young people build independence, confidence, connection, and hope through The Salvation Army's Journey to Independence Model and Psychologically Informed Environment (PIE) framework.As a key member of the Northeast Youth Services leadership team, you will support and mentor staff, oversee the 24/7 roster, manage risk and safeguarding matters, and ensure services align with The Salvation Army's Journey to Independence Model and (PIE) framework. Working closely with accommodation, case management and daytime teams, you'll help drive positive outcomes for young people while participating in the mandatory after-hours management on-call roster.Reporting to the Program Manager, this is a permanent full-time position, based on-site in Shepparton, VIC.Hours of WorkThe proposed usual work pattern is Monday to Friday, 11:00 am to 8:00 pm, with a 30-minute unpaid meal break. A nine-day fortnight arrangement may be considered, subject to operational requirements and applicable employment conditions. Paid ordinary hours,



meal breaks and rostered days off will be confirmed in the employment agreement and roster.The role is responsible for providing operational oversight, staff support and leadership during afternoon and evening service delivery, including responding to client needs, managing incidents and risks, and ensuring appropriate escalation and handover processes.Participation in the management after-hours on-call roster is mandatory. This includes providing operational guidance, responding to critical incidents and supporting staff with decisions outside rostered working hours, including weekends and public holidays where rostered. On-call allowances, payment for work performed while on call and required rest arrangements will be managed in accordance with applicable employment conditions and organisational procedures.ConditionsCompensation is in accordance with SCHADS Award Level 6.$58.37 – $60.95 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.How you will make an impactLead and support a team of case managers and after-hours staff to deliver high-quality, youth-centred and trauma-informed services to young people aged 16-25Provide day-to-day operational leadership across Shepparton youth services, ensuring safe, consistent and effective service deliveryManage risk, safeguarding and incident responses, ensuring client safety, compliance and timely escalation of emerging concernsCoordinate and oversee the 24/7 staffing roster, ensuring appropriate coverage and continuity of support across all shiftsDrive best-practice service delivery aligned with The Salvation Army's Journey to Independence Model and Psychologically Informed Workplace (PIE) frameworkBuild strong partnerships with community agencies and stakeholders to strengthen support pathways and improve outcomes for young peopleWhat you will bringA degree qualification in Social Work,



Social Sciences or a related disciplineDemonstrated leadership experience managing and supporting teamsStrong experience providing staff supervision and performance supportProven case management experience within homelessness, housing or community servicesKnowledge of trauma-informed practice, youth homelessness and complex support needsExcellent communication, relationship-building and stakeholder engagement skillsStrong organisational and administrative capabilities with the ability to prioritise in a fast-paced crisis accommodation environmentA current Employee Working with Children CheckA valid Victorian Driver's LicenceWhat we offerThe Salvos offer eligible employees a well-balanced package of meaningful benefits including:Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefitGenerous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activitiesAccess to EAP and health & wellness initiatives incl Fitness PassportAboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)Ongoing training and development opportunities that enhance on the job skills and proficiencyRewarding and fulfilling purpose driven careers that have positive and sustainable / social impactsHow to applyIf you’re passionate about leading high‑impact Youth Services and ready to support young people across the Northeast region, please submit your resume and cover letter outlining your alignment with the role’s requirements. Together we can build brighter futures for young people.Applications will close as soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration

📌 Client Services Coordinator (After Hours) (Shepparton)
🏢 The Salvation Army
📍 Shepparton