Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Lauren Ryan-Milton on (08) 6215 1277 or via email at [email protected]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

- flexible work options, including working from home up to 2 days per week
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year,



accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- modern workspaces, where you choose your workspace that assists you to do your best work
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
- corporate discounts with selected health insurance providers and access to wellness programs
- Prospect to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging

About The Role

The Statewide Response Team provides flexible frontline housing services and operational support across Western Australia. As a Statewide Senior Response Officer, you will be deployed to a variety of locations and work environments, supporting regions to maintain service continuity and deliver positive housing outcomes. No two deployments are the same. You may be supporting tenancy management, asset management, customer service, disruptive behaviour case management, inspections, allocations, maintenance coordination, or operational priorities depending on the needs of the region.

You will:

- Deliver tenancy,



property and client service functions across a range of Housing Service roles.
- Support sustainable tenancy outcomes through person-centred and culturally responsive practice.
- Assist tenants and households to access housing assistance and support services.
- Undertake property inspections, maintenance coordination, and asset management activities.
- Support regions experiencing workforce shortages, increased demand, or operational disruption.
- Work collaboratively with regional teams, contractors, support agencies and community partners.
- Manage competing priorities in dynamic and changing environments.
- Contribute to service continuity and consistent housing service delivery across Western Australia.
- Participate in ongoing learning, capability development and continuous improvements initiatives.

The position is based in the Perth metropolitan area and required regular travel throughout Western Australia, including regional and remote communities.

About the team

Housing Services Strategic Innovation leads a range of initiatives focused on improving service delivery, workforce capability and housing outcomes across Western Australia. The team is responsible for the development, implementation and evaluation of strategic reforms, pilot programs and business improvement initiatives, including the Statewide Response Team (SWRT) pilot and Tenancy Support Pilot (TSP). Through collaboration, innovation and evidence-based practice, Strategic Innovation supports Housing Services to meet current and future challenges.

About You

We are looking for adaptable and resilient peo

📌 Senior Response Officer (Australia)
🏢 Department of Housing and Works
📍 Australia