Care Coordinator

- Make a real difference in your community.
- Full time, Permanent

We are seeking an experienced Care Coordinator to provide recovery-focused care coordination and individual support to people living with severe mental illness and complex needs through our Mental Health Integrated Complex Care program.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About the role

As a Care Coordinator, you will provide flexible clinical and non-clinical support that helps consumers build on their strengths, progress toward recovery goals and remain connected with the services and supports they need.

Working within a multidisciplinary mental health team, you will coordinate care with consumers, families, carers and service partners to promote continuity and positive outcomes.

Your responsibilities will include:

- Completing comprehensive holistic assessments and developing recovery-oriented care plans with consumers.
- Maintaining a caseload and providing one-to-one case work, outreach and discipline-specific support.
- Helping consumers identify achievable goals and access wellbeing, community participation and employment opportunities.
- Coordinating care reviews, case discussions, risk assessments and safety planning with the multidisciplinary team.
- Working collaboratively with consumers, families, carers and significant others using family-sensitive approaches.
- Managing referral enquiries and supporting timely entry into the program.




- Maintaining accurate and timely consumer records and contributing to program planning, evaluation and quality improvement.
- Building effective relationships with primary care, tertiary services and other community stakeholders.

About you

You will be an experienced allied health professional who brings sound judgement, initiative and a genuine commitment to recovery-oriented, strengths-based and inclusive practice.

To be successful, you will bring:

- A professional qualification in allied health and eligibility for membership with the Australian Association of Social Workers.
- Experience providing recovery-focused rehabilitation, care coordination or individual support to people with psychosocial disability or mental illness.
- Experience working in hospital or community mental health settings.
- The ability to work autonomously, exercise sound professional judgement and seek consultation or supervision when required.
- Strong interpersonal, written communication and relationship-building skills across multidisciplinary teams and consumer support networks.
- An understanding of the social determinants of health and a commitment to culturally safe, inclusive practice with diverse communities.




- The ability to maintain safe professional boundaries and apply risk assessment and safety-planning approaches.
- A commitment to the principles of the MARAM framework, reflective practice and continuous improvement.
- A current full or probationary driver licence.

Why join BHN?

At BHN, you will join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

- Salary packaging benefits to increase your take-home pay
- Professional development and learning opportunities
- A collaborative and supportive multidisciplinary team culture

The opportunity to make a meaningful impact every day

Location

This role is primarily based at 2A Gardeners Road, Bentleigh East, with travel to other BHN sites and community settings as required.

Apply now

Apply with your resume and cover letter describing why you would like to join the team and how your experience aligns with the role. Applications will be assessed as received, so early applications are encouraged.

For further information, contact Paul Ferguson at *********@bhn.org.au

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive setting that welcomes people from all backgrounds, including Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks include reference checks, a National Police Check, Working with Children Check, evidence of the right to work in Australia, professional membership eligibility, a current driver licence and Category B vaccination requirements.

📌 Care Coordinator (Bentleigh East)
🏢 Better Health Network
📍 Bentleigh East