Key Responsibilities

- Coordinate post-installation activities for current devices and technology deployments across restaurants.
- Liaise with field installers to verify successful hardware installation.
- Work closely with internal IT and infrastructure teams to complete device configuration and setup.
- Perform Level 2 technical support, troubleshooting, and issue resolution during deployment.
- Configure devices, validate network connectivity, and ensure systems are operating correctly.
- Conduct functional testing and user acceptance checks before handover.
- Monitor installation progress and coordinate any follow-up activities required.
- Escalate complex technical issues to Level 3 or specialist teams when necessary.
- Maintain accurate deployment documentation, asset records, and support tickets.
- Communicate project status, risks, and issues to relevant stakeholders.
- Support rollout activities across multiple sites while ensuring minimal operational disruption.





Skills & Experience

- Experience in a Level 2 IT Support, Technical Coordinator, Deployment Engineer, or similar role.
- Strong understanding of Windows devices, networking fundamentals, and endpoint configuration.
- Experience configuring hardware, software, and peripheral devices.
- Ability to coordinate with multiple technical and operational teams.
- Strong troubleshooting and problem-solving skills.
- Experience using IT service management or ticketing systems.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple deployment activities simultaneously.
- Experience supporting large-scale, multi-site environments is highly desirable.
- Retail, hospitality, or restaurant technology deployment experience is an advantage.

📌 Level 2 Technical Coordinator (Sydney)
🏢 Nityo Infotech
📍 Sydney