Application/Production Support Engineer - $100-110K + Bonus - Sydney - Hybrid

Our client is a quick-paced fintech running their own bespoke platform. They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it. It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.

What you’ll be doing

- Resolving application issues for end users across the fintech platform
- Supporting a Windows environment across a hybrid AWS and Azure setup
- Supporting and monitoring the bespoke platform using Datadog, SaaS tools and Snowflake
- Using relational databases (SQL) to triage incidents and get to root cause
- Leading major incidents, building resolution plans and keeping stakeholders informed with clear comms
- Handling laptops, walk-ups, asset management and meeting room AV
- Running Microsoft onboarding and offboarding




- Using AI tools to automate processes and improve workflows

What you’ll bring

- 3 to 5 years in application/production AND IT support
- Confident writing SQL queries to investigate incidents
- Windows and Microsoft 365 support experience
- Exposure to monitoring tools such as Datadog, New Relic or Splunk
- SAAS/Fintech experience is preferable
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Salesforce, Snowflake, scripting (Python, PowerShell) or fintech experience is a bonus
- A proactive mindset. You think through problems, not just log them

Why this role

- Fast-paced business where you'll learn quickly and see the impact of your work
- Independence and ownership from day one
- Hands‑on learning with relational databases and monitoring tools
- Exposure to AI and automation projects

The package

- $110K + super + 5% bonus

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📌 Application Support Engineer (Sydney)
🏢 Allura Partners
📍 Sydney