30 Oct
|
XPT Software
|
Sydney
30 Oct
XPT Software
Sydney
XPT Software Australia Pty Ltd is seeking a Contact Center Support specialist to act as the first point of contact for incidents and service requests across voice, chat, email and digital channels.
You will perform user-level troubleshooting, monitor operations, log and classify issues, escalate complex problems to L2/L3 with diagnostics, and coordinate with business users, operations, telecom and technology stakeholders while keeping runbooks updated.
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📌 Contact Center Operations Engineer (Sydney)
🏢 XPT Software
📍 Sydney