CUSTOMER EXPERIENCE OFFICER FOOD AND BEVERAGE - CASUAL

Posted: 21/10/2026

Closing Date: 18/11/2026

Job Type: Casual

Location: West Beach

Job Category: CUSTOMER SERVICE

Who we are...
West Beach Parks is a holiday, sport, and community destination, situated along 1.2 km of picturesque Adelaide coastline. Our 135-hectare precinct in West Beach offers something for everyone – from accommodation to a premium golf park, a marina and world-class sports facilities. Guests can choose from our two accommodation properties, including South Australia’s largest and renowned West Beach Parks, and enjoy an array of recreational opportunities suited to all ages and interests.

West Beach Parks is a South Australian Government statutory authority dedicated to the environment, preserving our natural surroundings, and enhancing local biodiversity. Community connection is at our core, as we provide inclusive spaces that welcome people from all walks of life to enjoy and engage with the outdoors.

Our team celebrates Australia’s outdoor active lifestyle, welcoming holidaymakers, sports enthusiasts, and community members alike. If you share our commitment to exceptional service and environmental sustainability, we invite you to become part of the West Beach Parks experience.

At West Beach Parks, every team member plays a role in creating experiences that connect people, celebrate community, and respect the environment. Guided by our core values of Ethics, Accountability, Respect, and Teamwork, we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand.

Job Description

What We Offer...

- The opportunity to contribute your ideas to develop and enhance the experience of our guests.
- Flexible hours of work.
- Free onsite carparking.
- Hourly rate of $32.53 + 25% casual loading
- A safe, enjoyable, diverse and inclusive work setting where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
- An extensive and varied health and wellbeing program,



including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
- All of your uniform is supplied.
- A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
- Other exclusive discounts, perks and salary sacrifice options.

The role…

Provide exceptional customer experiences while supporting the day-to-day operations of The Shack, Food Truck, and The Pat GC Bar & Eatery:

- Deliver high-quality customer service in a fast-paced hospitality environment
- Process transactions accurately using POS systems and handle cash in line with procedures
- Prepare and serve barista-quality coffee, beverages, and light food offerings
- Undertake food preparation and basic cooking tasks in accordance with menu and quality standards
- Maintain stock control, including monitoring levels, rotation, and storage practices
- Complete cleaning duties to ensure a safe, hygienic, and well-presented workspace
- Comply with all food safety requirements, including completing logs and required checks
- Provide efficient service during peak periods while maintaining presentation and product standards
- Respond to customer enquiries and resolve basic issues, escalating when requiredWork collaboratively with team members and support the Team Leader in daily operations

Hours and shifts are varied over a 7-day roster based on the operational requirements. You will be required to be available to work any hours and days as requested.

A positive, well-presented and enthusiastic person who has exceptional customer service skills and the ability to communicate effectively and build and maintain relationships.

Ideally, you have experience in face-to-face customer service roles as well as experience in food handling and coffee making.

To obtain further details regarding the role, click here for the position description.

Applications close Wednesday 18 November

Enquiries can be directed to Chanelle Hetherington, People and Culture Administrator via email [email protected] .<

📌 CUSTOMER EXPERIENCE OFFICER FOOD AND BEVERAGE (Adelaide)
🏢 West Beach Parks
📍 Adelaide