Member Services & Technology Coordinator (Part time)

Department: Administration / Member Services

Reports To: Chief Operating Officer (COO)

Employment Status: Part-Time (Approximately 25 hours per week)

POSITION SUMMARY

The Guam Association of REALTORS® (GAR) is seeking a highly organized, technology-proficient, and detail-oriented individual to serve as its Member Services & Technology Coordinator.

This position plays an important role in supporting the Association's daily operations through the effective use of technology, membership management systems, digital communications, and administrative processes.

The ideal candidate will be comfortable working with multiple software platforms, managing electronic records, troubleshooting basic technical issues, and supporting members in navigating GAR's technology-based services.

In addition to providing professional member assistance, this position is responsible for maintaining accurate membership information, processing electronic transactions, coordinating online registrations, and supporting the Association's digital workflow.

This is a computer-intensive position requiring strong technical aptitude, accuracy, independent problem-solving, and the ability to learn new software applications quickly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Technology & Digital Systems Administration

- . Utilize Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and OneDrive, to support daily Association operations.
- . Maintain and organize electronic files, shared documents, and administrative records using Microsoft SharePoint and other cloud-based platforms.
- . Assist with the management and updating of membership databases and digital records.
- . Perform accurate data entry, database updates, and electronic record maintenance.
- . Assist with software access, password resets, account navigation, and basic technical troubleshooting.
- . Support the implementation and daily use of digital workflows and administrative technology.
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Prepare electronic reports, spreadsheets, correspondence, and presentations.
- . Identify opportunities to improve efficiency through technology and streamlined processes.
- . Coordinate with staff or software vendors to resolve technical issues beyond the position's assigned access or expertise.

2. Membership Database & Records Management

- . Process new member applications, renewals, transfers, reinstatements, and membership changes.
- . Maintain accurate and current membership information across GAR's designated systems.
- . Verify membership records for accuracy, completeness, and compliance with established procedures.
- . Assist with electronic membership communications and notices.
- . Generate membership reports and assist with tracking membership activity.
- . Maintain organized electronic documentation for member transactions and correspondence.
- . Assist with new member onboarding, account activation, and access to Association resources.
- . Protect confidential member information and follow established data security procedures.

3. Member Technology Support

- . Provide members with assistance accessing GAR's online services and technology platforms.
- . Assist members with basic navigation of Flexmls, Supra, and other Association-supported systems.
- . Troubleshoot routine login, account access, and system navigation issues.
- . Refer complex technical matters to designated staff or software providers.
- . Assist members with electronic forms, online registrations, and digital submissions.
- . Provide clear instructions to members regarding available online resources and technology services.
- . Maintain a professional and solutions-oriented approach when resolving member concerns.

4. Administrative Operations & Digital Communications

- . Monitor and respond to Association emails and electronic inquiries.
- . Prepare professional correspondence, electronic notices, spreadsheets, and administrative reports.
- . Maintain shared calendars, schedules, and electronic files.
- . Assist with document preparation, PDF management, scanning, and digital archiv

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