Resident Experience Manager | BlueCare Aged Care FacilitiesEmployment Term: Permanent Full-Time OpportunityLocation: Overseeing multiple BlueCare Aged Care FacilitiesRemuneration: Attractive industry salary package + Super + Not-for-Profit Salary PackagingMake a meaningful difference with BlueCareWe're looking for someone who believes exceptional aged care is about more than clinical outcomes. It's about creating experiences that bring comfort, dignity, connection and joy to every resident, every day.
An integral part of our big-hearted BlueCare team, as a Resident Experience Manager, you'll lead the delivery of wellness, dining, hospitality and home services across a portfolio of residential aged care homes. You'll be empowered to influence meaningful change, drive service excellence and enhance the everyday experiences.

About the role
As a Resident Experience Manager, you'll provide leadership and oversight of resident experience initiatives across a designated portfolio of residential aged care homes.
Working closely with Residential Service Managers, Home Services Leads, Wellness Leads and multidisciplinary teams, you'll support the delivery of person-centred wellness programs, exceptional dining experiences, high-quality cleaning and laundry services, and continuous service improvement initiatives.
Deliver meaningful engagement, safe mealtimes, and reliable cleaning and laundry services. This role will work in close collaboration with internal stakeholders and teams, supports compliant, evidence‑informed programs, responsive feedback and complaints management, performance reporting, audits, continuous improvements and a culture that consistently upholds dignity, choice, safety and quality of life for residents.
You will:Drive consistent resident experience standards across wellness, dining,



cleaning and laundry servicesLead and support Home Services Leads and Wellness Leads to deliver outstanding resident outcomesEnhance resident wellbeing through meaningful, engaging and personalised wellness programsChampion dining and hospitality excellence, ensuring mealtime experiences promote dignity, choice and enjoymentOversee service quality, compliance, audits, complaints management and continuous improvement activitiesPartner with operational and clinical leaders to ensure services align with resident needs, aged care standards and organisational prioritiesUse data, feedback and performance metrics to identify opportunities to improve resident outcomes and service delivery.
What makes this role unique?This is an chance to shape how residents experience life in our homes. You'll have the ability to influence multiple service areas that contribute directly to resident wellbeing and quality of life, from meaningful lifestyle programs and social engagement to memorable dining experiences and welcoming home environments.
No two days are the same as you collaborate with diverse teams, support multiple sites and drive initiatives that help residents live life with dignity, choice and purpose.
Role requirementsEssentialBachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care, Community Services or a related disciplineDemonstrated leadership experience in aged care, hospitality, wellness,



lifestyle services or residential service deliveryProven ability to lead and develop multidisciplinary teams across multiple sitesStrong understanding of resident-centred care principles and customer experience frameworksExperience managing quality systems, audits, complaints and continuous improvement activitiesKnowledge of food safety, wellness programming, cleaning, infection prevention and workplace health and safety requirementsStrong stakeholder engagement, communication and influencing skillsCurrent Queensland Driver LicenceAbility to satisfy relevant probity checksDesirableCertificate III or IV in Individual Support, Community Services, Leisure and Health or related qualificationExperience working within residential aged care environmentsKnowledge of the Strengthened Aged Care Quality Standards and regulatory requirementsCurrent First Aid and CPR qualificationsWhat

we offer
Competitive salary package plus superannuationNot-for-Profit Salary Packaging to increase your take-home payCareer development and progression opportunitiesFlexible and supportive work environmentEmployee Assistance ProgramAccess to health and wellbeing initiativesThe opportunity to make a genuine difference in the lives of older AustraliansWhy BlueCare?BlueCare is one of Queensland's largest and most trusted providers of community care, residential aged care, retirement living and disability services.
At BlueCare, you'll be part of an organisation that values compassion, respect, innovation and excellence. We support our people to grow, develop and deliver services that positively impact the lives of those we care for.
Employee

Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expe

📌 Residential Experience Manager (Brisbane)
🏢 Blue Care
📍 Brisbane