An exciting chance is now available to join What Ability as our QLD Participant Onboarding Manager.

What Ability is a rapidly growing, NDIS-registered disability service provider operating across four states in Australia. We put fun at the heart of disability support - empowering participants to live their best lives through community-based experiences, camps, social outings, and 1:1 support. With a national team of over 800 support workers, including professional and semi-professional athletes, we’re passionate about delivering support that is joyful, engaging, and meaningful.

About the Role

Based in our Underwood office, you will be responsible for coordinating the onboarding journey for new participants across Queensland. Working closely with the QLD State Manager, you will be the key point of contact for families, support coordinators, and internal staff to ensure each participant has a seamless, positive and personalised onboarding experience.

Key Responsibilities

- Coordinate and host Participant Meet & Greets, ensuring a welcoming and supportive first experience
- Manage the Quick Sign Up (QSU) process, documentation, and required internal approvals
- Develop tailored Support Plans and organise any necessary staff training
- Maintain accurate and up-to-date records across internal systems
- Monitor and achieve participant onboarding targets




- Build strong relationships with participants and their supports, responding to enquiries and ensuring a smooth onboarding journey
- Collaborate closely with the Support Worker Recruitment team to match participants with suitable support workers

About You

We’re looking for someone who is not only capable, but genuinely passionate about uplifting others.

You are:

- Reliable, honest and authentic in how you communicate and show up
- Confident leading, coordinating and working with others
- A natural people person who builds trust and rapport easily
- Comfortable communicating with a range of stakeholders (families, support coordinators, internal teams)
- Organised, proactive and calm under pressure

Bonus, not essential

- Experience within disability support, NDIS, community services or case coordination
- Understanding of NDIS funding streams and regulatory requirements

Why Join What Ability?

- Work with a purpose-driven organisation making real impact
- Be part of a positive, energetic and supportive team culture
- A role where you can see the difference you make every day

If you are passionate about supporting people with disabilities to live happier, more connected lives - we’d love to hear from you.

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📌 Participant Onboarding Manager (Brisbane)
🏢 What Ability
📍 Brisbane